Your feedback helps us continuously improve FOMO.ai. Whether you encounter an issue or have an idea for a new feature, your input directly influences our development priorities.
Accessing the Feedback Form
The "Send Feedback" button is located throughout the FOMO.ai platform at the bottom left corner. Look for the blue button with the text: "We'd love your feedback. We're always looking to get better. Let us know how we can improve!"
Submitting Your Feedback
Step 1: Choose your feedback type
Select the category that best describes your submission:
Bug: Report something that isn't working correctly
Request Additional Tools: Request new functionality to support your work
Feature Request: Suggest improvements to existing features
Give Kudos: Share positive experiences with the platform
Support: Request assistance with using FOMO.ai
Other: Submit feedback that doesn't fit the categories above
Select the appropriate option and click "OK" to continue.
Good to Know: Selecting the correct category helps route your feedback to the right team. Bug reports are sent to our technical team, while feature requests go to our product designers for evaluation.
Step 2: Provide detailed information
Enter specific details about your feedback in the text field:
For bug reports, include:
What happened
What you expected to happen
Your device and browser information (e.g., "Chrome on Windows 11")
The location where the issue occurred.
At various places on the app, you can find the Copy Details button on the top-right corner. Clicking on this will copy all the relevant information including company details, thread details and more.
Good to Know: Including specific details such as the time of the issue or steps to reproduce a bug significantly reduces resolution time and helps our team address your concerns more efficiently.
For feature reports, include:
A clear description of the proposed feature
How it would benefit your workflow
Any similar features you've seen elsewhere
Quick Tip: Use Shift + Enter to add line breaks for better readability.
Step 3: Upload a screenshot (optional)
You can attach visual evidence to support your feedback:
Click "Choose file" or drag and drop an image into the designated area
Maximum file size: 10MB
Click "OK" to continue, or skip this step if not applicable
Good to Know: For complex issues, consider taking short videos (under 10 MB) showing the sequence of events.
Step 4: Rate your experience
Rate your current experience with FOMO.ai on a scale of 1 to 5 stars:
This rating helps us gauge the impact of issues and prioritize improvements. Click "OK" to continue.
Step 5: Add additional information
In the final field, you can include any other relevant details:
Consider adding:
How frequently an issue occurs
Impact on your workflow
Any workarounds you've discovered
Click "Submit" or press Ctrl + Enter to complete your submission.
What Happens After Submission
After submitting your feedback:
You'll receive a confirmation on screen acknowledging your submission
Bug reports are prioritized based on severity and impact
Feature requests are evaluated against our product roadmap
For urgent issues, our team aims to respond within 24 hours
You may receive follow-up questions if additional information is needed
Best Practices
To help us address your feedback effectively:
Be specific: Provide detailed descriptions of issues or feature requests
Include screenshots: Visual evidence helps clarify the situation
Specify your environment: Note your browser, operating system, and device
Check for existing reports: Review previously reported issues before submitting new ones
Follow up: If circumstances change or you have additional information, update your original submission